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FAQs

The questions below are a selection that Physio123 have been previously asked. We can answer any further questions you may have if you email us at: office@physio123.co.za or you can also use the enquiry form. Physio123 FAQs

General questions

What is the amount of referrals that I will be getting each month?

The amount of referrals that you will get, once we begin working on your website, will largely depend on the services that you provide and the location where your practice is situated. Our experience has shown us that referrals begin to increase almost immediately but you should start seeing a large difference a few months after your site becomes established.

How will I make a payment once I have chosen my package ?

We prefer our clients to pay us through our secure website and we accept all of the major credit and debit cards. If you wish to make an alternative payment, please contact us.

If I already have a great website, will you be able to assist me in getting to the top of search engine results?

Yes, our SEO packages have been designed to do just this. If you already have a site that you are happy with then please take a look at the packages. that Physio123 has to offer.

Do I need to pick my add-ons right away, or can I pick them later on?

You can pick them at any stage you want.

If I am friends with another physiotherapist and we live in the same locations, can we choose a package together?

Yes. Partnerships can be very helpful in business and it won’t matter how many people are included, the price of the packages remains exactly the same.

I have recently graduated by I don’t have a job yet. If I want to make use of the PhysioOne package, could I provide my clients with home visit services?

Yes. Private practices have become more common over the last few years and it might be a great way to set up a clinic in the long run.

I already own two physio clinics, but I am not running at full capacity, will you be able to help?

Yes, Physio123 specialise in generating new business for existing practices. We can create your online presence through website development, graphic design and online marketing. Using brand management campaigns and promotion we can increase your offline presence. Our services will put you ahead of your competition.

If I open up a private practice, will you assist me with any extra insurance cost that are related to this?

Yes, if you are going to open up your own private practice then you should be covered CSP membership but in the event of employing additional physiotherapists, establishing partnerships or limited companies, you might need extra insurance.

If I have made use of your services for the last two years, is it possible to be upgraded to the PhysioTwo package?

Yes, please ask about our discount for loyal customers.

Can I cancel my package if I choose not to continue for any reason?

Yes. We don’t believe in contracts. If you want to cancel a package you are free to do so and we won’t charge you any cancellation fees.

If I am the owner of two physiotherapy practices but neither one has reached its full capacity, are you able to assist me?

Yes. One of the aims of our business is the generation of new clients for your business and we have a range of packages that will assist in increasing your offline and online presence through website marketing, promotions and brand management campaigns.

If I want to start my own private practice, can I try your services?

Yes. Physio123 understands the need for physiotherapists to try the services that we offer before they purchase one of our packages. For this reason, we are offering physiotherapists the chance to try the PhysioOne package for 6 months at no cost.

If I am already working full time as a physiotherapist, will I be able to use one of your packages to increase the number of private patients that I see in my spare time? I would like to start building a client base in preparation for opening up a private practice.

Yes. By choosing the PhysioOne package, you will be able to see whether or not it will be a viable option for you to open up your own private practice in your current location.

If I am assessing a patient and I find that I need medical advice, can I turn to Physio123?

Physio123 is, unfortunately, not able to provide you with medical advice as our business is solely online marketing and web development based.

I want to open my own private practice but I am concerned that I won’t be able to draw clients to my practice.

This fear is very common. Many physiotherapists are worried that they won’t be able to get customers once they open a private practice but, we here at Physio123, believe that you will be able to make it on your own with just a bit of hard work and a good location for your business.

I have been working as a Physiotherapist for the past 10 years but I want to take some more time off to spend it with my children. Is it possible to arrange my work schedule around my other commitments?

Yes. If you are your own boss then you can make the choice as to when you would like to work. If you feel like working only during the mornings then you can do so.

If I signed up for your services around 6 months ago but I am now looking to sell the practice and move oversees. Can I do this?

With Physio123 you can simply transfer the account to the new business owner.

Consultation, Design & Development FAQs

How much time will it take to design the website?

The amount of time that it will take to design the site is usually dependant on the package of your choice. The specifics and the changes that you want to make on any of the packages will also alter the time frame but it usually takes about one week for PhysionOne, two weeks for PhysioTwo and three weeks for PhysioThree.

Will I be able to write the content for the site myself?

Yes. Once you sign up for one of our packages we will then send you a customer requirements form. When you fill out this form, you will have to specify the pages that you would like to be included in the site, any content that you wish to include and the add-ons that you need. If you provide us with more information we will, ultimately, be able to provide you with a better site.

Can pictures of the staff and the clinic be included in the site?

Yes. The customer requirements form will provide you with all of the details regarding this. If you have any pictures that you want to include in the site, feel free to send them our way.

Can I use my own logo?

Yes. Many clinics have already established an identity and the logo is an important part of this. If you want us to make improvements on or edit the logo then we can assist you with this.

If I see a website that I like, can you design something similar for me?

Yes. In most cases we prefer you to show us what you are looking for in a site so that we can more accurately meet your wishes and requirements.

If I do not like the colours that were used on the site, will you be able to make changes to it?

Yes. Our customer requirements form asks about the colour scheme that you would prefer but, if it turns out you don’t like it, you can change it as many times as necessary.

Why do I need to provide you with my personal contact details?

You will need to provide us with your personal contact details so that our design team can contact you in the event that they need to discuss the website.

What should I do if I move or my contact details change?

If your personal information changes, please contact Physio123 and we will alter these details at no extra cost.

I have recently completed a course on acupuncture and I would like to add this service to my website. Can you add this page to my site?

Yes. You are able to make any number of changes to your site as long as there is sufficient space on your page allowance and it is during the design process. If the design process has been completed you will have to pay an extra R250 for each page. We will ensure that this page is properly linked to all of the relevant pages on the site.

Are adverts going to be displayed on my site?

No. Physio123 will not put any adverts on your site since we are a premium service.

Will I be able to make use of .com and .co.za domain names?

Yes. The extra domain names can be purchased for R20 per year

Is my website going to be available throughout the year, 24/7?

Yes. Physio132 uses dedicated web servers that are based in South Africa.

Promoting, Marketing and SEO FAQs

How long will it take before I will begin to start seeing results from the marketing campaigns?

Physio123 makes use of two different marketing strategies and these are both short term and long term. The short term strategies will produce immediate results but the long term strategies will take time to reap results.

Will you take complete control of all my marketing?

Yes. Physio123 will immediately begin taking on all of the online marketing for your website.

If I have already set up a website, will Physio123 assist me in promoting it?

Yes. We don’t only design the websites, we also specialise in help websites to rank high with search engines. Take a look at the SEO packages that we are offering.

How to you get more business for my practice with search engine marketing?

We help attract more customers to your business by getting more people to your site.

Take these facts into consideration:
  • When people are looking for a physiotherapist in their area, they search for them on the internet.
  • The more people you get to visit your site who are looking for physiotherapists in your area, the more clients you will get. It is that easy!
There are millions of people all over South Africa who are looking for the answers to all of their health-related problems on the net. If your website ranks high with search engines then these people will be directed to your site in order to find solutions to their problems.

Are physiotherapists in private practice able to get more clients by making use of search engine marketing?

Yes. If your website is not features in the top search engine rankings then you are losing patients every day.

Is there a difference between the Adwords and the SEO packages?

Adwords and SEO are both different marketing techniques that we use to increase the amount of new patients for your practice.

The SEO Package:
This package aims at producing results in the long term. Physio123 aims their efforts at improving the amount of traffic you get to your site by producing “organic” or “natural” search engine results. Over a longer period of time, more people will be directed to your site and this will ultimately lead to more clients.

The Adwords package:
This package is aimed at producing immediate results. When it is properly implemented, this type of campaign will automatically start drawing in clients to your practice. Adwords are those advertisements that you see on the right side of your search engine results and, when these are used in conjunction with the appropriate keywords, they can generate a lot of traffic to your site. We pay Google a certain amount for everyone that clicks on the ad and you reap the benefits.

Should I choose Adwords or SEO?
Both of these options can be very helpful in gaining new referrals to your site.

Why do I need SEO on my website?

SEO ensures that your website ranks high with search engines, especially when someone is searching for:
  • Your private practice
  • Keywords relating to your private practice (e.g physiotherapist in Pretoria).
  • Keywords relating to the services that you provide (e.g Acupuncuture, Massage, Hydrotherapy).
  • Keywords relating to the problems that you can assist with (e.g knee pain, back pain).
Studies conducted by Google have shown us that people automatically look to the natural results before they turn to others. This is shown by this heat map. The areas that are “hotter” are those that people turn to first and these are the natural results.



Our SEO package is set at a fixed price. You will begin by paying a setup fee, after which you will begin paying a certain fee every month. This fee will remain fixed so it doesn’t matter whether you have one person clicking on your links or thousands of people clicking on your links.

SEO optimisation will assist your website in showing up with a larger amount of websites on the internet, allowing it to rank higher with search engines when it comes to searches related to physiotherapy related searches within your area. As your ranking increases, your site will become difficult to compete with and this means that the amount of patients that are generated by your site will increase with every passing month.

Do I really need an Adwords Campaign?

There are 5 reasons why you need an Adwords campaign:
  • This type of campaign has the ability to produce results that are effective and immediate.
  • The advert for your website will pop up whenever someone types in keywords that are related to the services that you provide (e.g physiotherapy).
  • Advertising phrases can be worded to respond to certain phrases that are searched for on the net. Phrases such as “Physiotherapy and lower back pains in Pretoria” will be met with ads such as “Physiotherapy can help with lower back pains – Treatments in Pretoria”.
  • If your campaign is being managed properly, you can be assured that your ads will pop up.
  • You can decide whether you want your ads to be displayed only to people in your area so that you save on advertising costs.

Why should I pick Physio123 when it comes to managing my Adwords Campaign and SEO Services?

There are many reasons why you should pick Physio123 when it comes to your online marketing needs.
  • We strive to help you succeed. Since we don’t tie you to any contracts, the only way we can keep you is to get you new business.
  • We are experienced when it comes to the marketing of physiotherapy practices around the world. It is what we do best.
  • Our knowledge of the physiotherapy private practice market and search engine marketing is in-depth.
  • Using our services will generate more money for you.
If you want even more reasons to make use of the services offered by Physio132, just click here.

How long before I can expect to see results in the ranking of my website from the SEO Package?

The natural listings that you will receive from our SEO package will usually take anywhere from 2 to 12 weeks to appear or improve. From then, the results will keep improving.

What will the ads say?

Physio123 has had a lot of experience in creating these ad campaigns for physiotherapy clinics around the world and we know exactly what to say to draw client.

What is included in my monthly fee?

Your monthly fee covers the SEO packages, the budget of the Adwords campaign and the management of both the SEO and Adwords campaign.

When it comes to the website packages, your fees will go towards the registration of your domain name, your emails accounts and hosting, as well as the budget for your Adwords Campaign, SEO, maintenance and customer support.

Are there any contracts involved?

No. If at any point you are unhappy with the services that we provide, you can simply cancel your package. We are confident that this won’t happen, however, since our services will continue to bring new clients to your practice.


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